Service Plans for Winery Clients
Our business model is B2B (Business to Business) and is to support winery clients on contract with us (A). The winery is our client; our mission is to provide a frictionless user experience to get wines fully compliant and delivered to their customers worldwide. The most critical part of our services is not shipping but using our technology to do proper Intl DTC Compliance with priority support.
Two options
For wineries to utilize our well-established Intl DTC Channel to grow sales significantly.
(A) On-Contract: Monthly Subscription: Sign a 12-month contract with one of the three plans listed below. P1 support.
(B) Off-Contract: A Pay-Per-Order Surcharge: $100 per package (typically 750ml x6 / 1.5L x3), in addition to our standard Intl Fees by credit card up-front is required. Not on contract. P2 support.
Monthly Subscription
Starting May 1, 2022, we are rolling out updated Service Plans for winery clients. Our current contracted clients are grandfathered in their existing contracts up to two years from signing.
Why?
We are confident that any committed winery clients will benefit from our services—as the trusted partner to grow sales using the Intl DTC Channel. We help over 200 ultra-premium wineries to 60+ global markets each year, with ~$5M and increasing annual total export value.
Gliding Eagle's three core values
- We single-mindedly focus on Intl DTC. Compliance & Delivery.
- We enable winery clients to grow sales.
- Our technology creates a frictionless user experience.
Solve two practical problems
- The winery staff can easily say "Yes" to Intl customers for getting wines home.
- We make the cross-border delivery process frictionless—easy and no drama.
Plans
Standard Plan
Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance and Delivery to 60+ destinations.
Pricing per property, based on Winery's Accumulated Intl DTC Revenue (ADR)
- ADR < $10K: Discounted rate at $100/m
- ADR > $10K: Standard rate at $250/m
(1) Service Level Agreement
- Priority 1 Support: by email and dedicated phone; typical response within one business day.
- Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
- During the busy months (March, April, October, November, and December), add one additional day for response time.
- Pickup: Free. Typically every Tuesday.
- Rush order: Free; typically one business day turnaround.
(2) Staff Training
- Once a year, via Zoom or in person.
- Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.
Plus Plan
Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance & Delivery to 60+ destinations.
Pricing per property: $450/month
(1) Service Level Agreement
- Priority 1 Support: by email and dedicated phone; typical response within one business day.
- Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
- During the busy months (March, April, October, November, and December), add one additional day for response time.
- Pickup: Free. Typically every Tuesday.
- Rush order: Free; typically one business day turnaround.
(2) Staff Training
- Twice a year, via Zoom or in person.
- Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.
(3) Data Reporting
- To receive up to 5 user accounts with access to Eagle View cloud-based software.
- Access to historical Intl DTC customers, orders, and shipment tracking reports.
- For any export compliance reporting, including the California State Board of Equalization's audit on wine exports.
(4) Intl Release and Channel Opportunities
- Support for batch processing winery releases.
- eCommerce: Direct support for API-based system integration for eCommerce order automation.
- Access to cross-border eCommerce opportunities with our global partners in China, Japan, the UK, etc.
- Connections to any interested foreign buyers.
Enterprise Plan
"Resident Expert for Intl DTC."
We provide the highest attention and partner support. It is designed for enterprises with three or more winery properties to utilize our specialized knowledge to expand the Intl DTC business significantly.
Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance & Delivery to 60+ destinations.
Pricing:
- First property: $800/m
- Second property: $450/m
- Third property: $450/m
Minimum 3 properties per Enterprise Plan Agreement. For example, a plan that covers 3 properties: $800+$450+$450 = $1,700/month
(1) Service Level Agreement
- Priority 1 Support: by email and dedicated phone; typical response within one business day.
- Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
- During the busy months (March, April, October, November, and December), add one additional day for response time.
- Pickup: Free. Typically every Tuesday.
- Rush order: Free; typically one business day turnaround.
(2) Staff Training
- Twice a year, via Zoom or in person.
- Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.
(3) Unified Data Reporting
- To receive up to 5 user accounts (per winery property) with access to Eagle View cloud-based software, with the capability for any user to access data across all properties.
- Access to historical Intl DTC customers, orders, and shipment tracking reports.
- For any export compliance reporting, including the California State Board of Equalization's audit on wine exports.
(4) Intl Release and Channel Opportunities
- Support for batch processing winery releases.
- eCommerce: Direct support for API-based system integration for eCommerce order automation.
- Access to cross-border eCommerce opportunities with our global partners in China, Japan, the UK, etc.
- Connections to any interested foreign buyers.
(5) "Resident Export" Support
- Customized services to build Intl DTC cross-border eCommerce solutions.
- Customized services for eCommerce technology integrations, i.e., API connections, operation alignment, etc.
- Priority support for revenue opportunities, i.e., corporate gifting, virtual tasting events, etc.
Terms and Conditions
- All contracted winery clients on a paid plan with a signed Service Agreement are subject to Gliding Eagle's Terms of Service for Contracted Clients.
- All wineries without a signed Service Agreement and all private customers are subjected to Gliding Eagle's simplified General Terms and Conditions.