How do I contact you?

Support Priorities

Our business model primarily supports winery clients on contract with us (Gliding Eagle Winery Network). We are happy to support others on a best-effort basis.

We are focused because our team is unique in the wine industry, specializing in multi-language support and knowledge in filing compliance with over 50 Customs globally using our technology.

  • Priority 1: Winery clients on monthly subscription contracts. Email and phone support, typically within one business day. We ship out in 2 business days after all required info is confirmed. The winery and the recipient will receive notifications accordingly, including tracking info. 
  • Priority 2: Wineries and merchants using our Intl DTC App software. Best effort support via email only, typically within 2-3 business days. Typically the lead time for dispatch is within a week after all required info is confirmed. The winery and the recipient will receive notifications accordingly, including tracking info. 
  • Priority 3: Private clients. Best effort support via email only, typically within 2-4 business days. After P1 & P2 are completed, we will process these orders. The recipient will receive notifications accordingly, including tracking info. 

Online Support

Web
Email

[email protected]


In-Person Support

Phone (primarily for P1 clients)

+1-888-454-2879


Napa Office

Receiving wines and fulfilling orders

Gliding Eagle Inc., 120 Tower Road #1, American Canyon, CA 94503

By appointment only for any drop-offs. Please email [email protected]. In-office 10am - 5pm.

Business Hours

Monday - Friday, 9 am - 5 pm (PST)

Weekly Operations

Wine pick-ups from winery clients: Typically, Fridays

Wine Ship-out: Monday, Tuesday, and Friday by 2 pm (PST)

US Holidays Observed

  • New Year’s Day 
  • Martin Luther King, Jr. Day 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving 
  • Christmas Day

Still need help? Contact Us Contact Us