Supporting Private Customers
If you are a private customer (a person or a business) trying to get wines delivered cross-border internationally, we can help you. The wines must be for personal consumption, not for resell.
How? Two options:
- Easy: Buy directly from International-Friendly wineries within the Gliding Eagle Winery Network.
- Not Easy: Buy from out-of-network wineries. It costs more and is not optimized for Gliding Eagle to process orders.
Customer Service: Priority 3. Self and email support only. After checking Knowledge Base, if you still have questions, please email us. We will respond on a best-effort basis (typically 2-4 business days). Your patience is paramount and appreciated.
(1) Easy: In-Network Process
- Frictionless user experience. We have trained the winery staff to be International Friendly to process your order and get wines to us. You don't have to worry.
- Cost less. You will save ~10% on California sales tax. Really?
Please contact or visit wineries within Gliding Eagle Winery Network to make a purchase. Tell them Gliding Eagle refers you, so the winery staff will process the order and arrange for wines to be delivered to our facilities. We will work with the winery staff directly to take care of your order on your behave.
(2) Not Easy: Out-of-Network Process
If the wines you desire are not from one of the wineries in our network, there are two options.
(A) Recommended: You request the winey to join our network. It is easier for all parties involved.
(B) Cost more and slower. Please be patient.
- Buy the wines from the winery and pay an extra ~10% on California sales tax.
- Use our Intl DTC App (Guest mode) to submit an order and pay our standard Intl Fees by credit card, and upload all receipts/invoices.
- Pay an Off-Contract Surcharge via a secure payment link emailed by us. This is to cover our extra efforts to work with the out-of-network winery and get wines to us.
- We will work directly with the winery on your behave to arrange for wines to be delivered to our facilities. Please note that we need the required info to arrange a pick-up.