Off-Contract Surcharge: Why and How to avoid it
Off-Contract Surcharge
- Pay-Per-Order: $100 per package (typically 750ml x 6 bottles/1.5L x 3 bottles, packed for safe transit), in addition to our standard Intl Fees. The maximum surcharge is $300 per order.
- Only applicable to Off-Contract Wineries and Private Customers.
Why?
We keep our business model clear and simple to stay focused on innovating with technology. We primarily support On-Contract Winery Clients with a frictionless user experience.
Our innovation in the wine industry is the full-service for Intl DTC: Compliance, Duties & Delivery with a 99.91% delivery success rate to 60+ countries & regions.
We have trained the On-Contract winery staff to take care of Intl DTC orders and support their business with a streamlined process. We will provide the same high-quality service to Off-Contract customers when they pay the surcharge to cover our extra efforts for ad hoc requests.
Process
Off-Contract Wineries
- Use our Intl DTC App (with a passcode) to get a quote and pay the standard Intl Fees (typically charged to your customer's credit card).
- Pay the Off-Contract surcharge via a secure payment link emailed by us.
- We will work with your staff for wine pickups and process the order.
Private Customers
- Use our Intl DTC App (Guest mode) to get a quote and pay the standard Intl Fees with your credit card.
- Pay the Off-Contract surcharge via a secure payment link emailed by us.
- We will work with the winery staff for wine pickups and process the order.
How to avoid the Off-Contract Surcharge?
- Off-Contract Wineries: sign on a monthly subscription plan. It will help you grow Intl DTC sales sustainably with our service and support. The 3-step process is easy.
- Private Customers: buy directly from our On-Contract winery clients within our network. It is easy and saves both money and time.