How long does delivery take?

We do not guarantee a delivery time because the customs clearance time and global logistics are beyond our control; however, the following information gives you the typical delivery times based on our historical data.

It is the sum of two essential factors.

Total delivery time = (A) + (B)

(A) Preparation time (2-10 days)

A few critical steps to prep—it is the hard part.

Process time depends on the three priority support levels per customer type.
To deliver wines to our warehouse.
To verify all information and to confirm payments.
To inspect and pack wines.
To file all proper compliance digitally.

We are openly sharing all the details on how we work (a 6-step process).

(B) International cross-border transit time (2-30 days)

We use FedEx International Express by air, and it is the fastest service in the industry. The transit time depends on the global logistics and customs clearance efficiency.

These are the estimated transit times from our warehouse to the consumer's doorstep (based on historical data). We don't guarantee a delivery time because the customs clearance time is beyond our control.

Tier 1 (Efficient Customs clearance): 2-9 days

Austria
Germany
Hong Kong
Japan
Puerto Rico
Singapore
Switzerland
The U.K.: England, Scotland, Wales, Northern Ireland

Tier 2 (Average): 5-15 days

Australia
Bahamas
Belgium
Bermuda
The British Virgin Islands
Finland
France
Italy
Liechtenstein
Luxembourg
Macau
Malta
Monaco
New Zealand
Norway
S. Korea
Taiwan
The Netherlands
Turks & Caicos
U.S. Virgin Islands

Tier 3 (Complex Customs clearance): 5-30 days

Canada
Mainland China

Using technology

We consistently provide industry-leading speed by using our software to digitally file all Customs Compliance paperwork and pre-pay duties and taxes when the destination country allows.

Also, each bottle, package, and order is uniquely tracked in our cloud-based software to ensure accountability and transparency.

You can help

Use our Intl DTC App to place the order online. It speeds up the process.
Give yourself plenty of time to complete the delivery by the desired date. The delivery time is always longer during the busy holiday season in November and December. So plan early and be well prepared with the required information.
Our experienced customer service team can support you throughout the process.
Due to the complexity of global logistics, we cannot accommodate a specific delivery date and time. However, you can always coordinate with a local courier if you miss the first delivery.