General Terms and Conditions

Preamble

Terms of Service

1. The actual cost of the shipment may vary depending upon our final assessment of products, global logistics costs, and compliance filings following stringent customs regulations. GEWS reserves the right to change prices at any time. We will honor previous price quotes within 30 days of any price adjustments for Contracted Winery Clients. 
2. GEWS may inform the customer of the final price before processing payment if there is an error in any quotes via the DTC app.
3. GEWS will declare total quantities and purchase prices (supplied by the customer) for each wine on all international customs forms. Each bottle will be inspected and affixed with the Gliding Eagle Authenticity Label to track throughout the compliance and delivery process.
4. GEWS provides full insurance for all shipments against loss or damage during transit for the wine value declared by the customer. However, there is no insurance coverage for temperature-related damages, so GEWS is not liable for them. GEWS is also not liable for any issues reported more than 21 days after the shipment is marked as 'Delivered' by the carrier.
5. Wines shipped via GEWS are not for commercial resale. As per international delivery guidelines, all packages must be marked "Personal Use - Not for Resale" or "Commercial Samples - Not for Resale."
6. GEWS is not responsible for customs issues or failed delivery due to incorrect information provided to us by clients, including the recipient's contact information, value declarations, stated purpose, or wines taken by customs for any reason.
7. GEWS does not guarantee delivery times because customs clearance time and global supply chain logistics are beyond the scope of control. Only likely expected delivery times are provided.
8. GEWS provides the customer Direct-To-Consumer delivery service. GEWS, wineries, retailers, hotels, or their affiliates do not assume liability for this shipment. 
9. GEWS reserves the right to refuse service to any customer. Customers agree to GEWS's support priority with expected response times and service pricing.
10. GEWS does not own the titles of the wines stored at our facilities, thus not responsible and not held liable for any loss or damages for them while stored at the facility. Any wines not claimed for more than 120 days will be destroyed. We will notify customers of 30, 60, and 90 days reminders as goodwill and courtesy.
11. All users using Gliding Eagle's websites and online applications must read and agree to Gliding Eagle Online Privacy Policy Agreement.
12. Gliding Eagle reserves the right to modify and update these Terms and Conditions to reflect business changes and abide by legal and regulatory requirements. All users agree to these modifications as long as they continue to use Gliding Eagle's services.
13. This Agreement will be governed in all respects by the laws of the State of California without regard to its conflict of laws provisions. All parties agree to submit to the exclusive jurisdiction of the state and federal courts located within Napa County, California, to resolve any legal disputes.