What is required for a successful shipment?

Gliding Eagle Full Services

With confidence, we excel at providing white-glove services for international exports (DTC, samples, commercial). We take care of five essential steps so our customers do not have to worry. Our estimated delivery times and a 99.9% delivery success rate set the gold standard for the industry.

Two Important Things for You

(1) Use our software

With our cloud-based Intl App, you can quickly get a quote and pay for an order. Click on the image below to access the App.

• Winery clients: click on “Registered Winery.” Contact us to receive an assigned passcode for faster order processing.
• Private clients: click on “Guest.”

(2) Do’s and Don’ts

It is not about shipping. It is about compliance. 

Wines are highly regulated globally, and we must file compliance for export and import paperwork accurately. After all, no one wants to deal with inquiries from Customs agencies. 

A) Do enter each wine type: quantity and declared value (after discounts; what your client paid for).

Don’t blend bottle counts into one with an average price. We must declare each type of wine for compliance.

We typically declare the wine value at $10 per bottle for Commercial Wine Samples to licensed importer.

B) Provide the Recipient’s correct address, email, and local phone numbers. FedEx or the Customs agency will likely contact the Recipient for confirmation before delivery. Please do this for gifting as well.

Don’t enter the buyer’s email or phone number for the Recipient.

C) After the payment step, please upload an invoice or receipt and any other files. This allows us to declare each item with the correct wine name and price. Please also include any special instructions to streamline the process.

Don’t skip this critical step!

A friendly reminder

Wines are expensive and it is not easy nor cheap to deliver them to someone special overseas. By following the steps above there will be no costly mistakes. We are confident wines will be delivered without drama.

Other References

Sender information (for gifts)

1. Sender’s full name
2. Sender’s mobile and email: We may contact you regarding payment and other verification. The sender also receives tracking info.

Recipient information (commercial samples)

1. The importer's license numbers (EORI or VAT) to expedite the customs clearance process.

Digital invoice or receipt

To declare the value of each wine, we need an invoice or receipt for the purchase. A typical winery invoice includes:

1. Winery name and logo, and contact information
2. Recipient information, including shipping address (and billing address), phone number, and email address
3. Wine details: name, appellation, vintage, volume, ABV%, and quantity. Each bottle must be itemized (for example, the wine set must be broken down).
4. Wine price: retail and after discounts. (No California Sales should be collected, as wines are for export.)
5. Any quantity of OWC (Original Wooden Case)

In some cases, a customs agent may request the invoice and proof of purchase, often a credit card statement. This is uncommon, but it can occur for deliveries into Canada.